Mattersight (NASDAQ:MATR) was downgraded by Zacks Investment Research from a “hold” rating to a “sell” rating in a research note issued on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Separately, ValuEngine lowered shares of Mattersight from a “sell” rating to a “strong sell” rating in a research report on Friday, September 1st.

Shares of Mattersight (NASDAQ MATR) opened at $2.58 on Wednesday. Mattersight has a fifty-two week low of $2.10 and a fifty-two week high of $4.05. The company has a quick ratio of 1.35, a current ratio of 1.35 and a debt-to-equity ratio of -2.61.

Mattersight (NASDAQ:MATR) last released its earnings results on Tuesday, November 7th. The software maker reported ($0.10) earnings per share for the quarter, topping the Zacks’ consensus estimate of ($0.14) by $0.04. The firm had revenue of $11.34 million for the quarter, compared to analyst estimates of $11.51 million. analysts forecast that Mattersight will post -0.59 EPS for the current fiscal year.

A number of hedge funds and other institutional investors have recently bought and sold shares of MATR. Russell Investments Group Ltd. grew its stake in Mattersight by 24.7% during the second quarter. Russell Investments Group Ltd. now owns 421,500 shares of the software maker’s stock worth $1,075,000 after buying an additional 83,500 shares during the last quarter. Boston Partners grew its stake in Mattersight by 8.4% during the second quarter. Boston Partners now owns 813,400 shares of the software maker’s stock worth $2,074,000 after buying an additional 62,900 shares during the last quarter. Penn Capital Management Co. Inc. grew its stake in Mattersight by 9.4% during the second quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock worth $2,734,000 after buying an additional 91,811 shares during the last quarter. Northern Trust Corp grew its stake in Mattersight by 4.2% during the second quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock worth $104,000 after buying an additional 1,628 shares during the last quarter. Finally, B. Riley Financial Inc. bought a new stake in Mattersight during the third quarter worth about $138,000. 36.40% of the stock is currently owned by institutional investors and hedge funds.

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About Mattersight

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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